FAQs

Whenever a digitizing companies offers you different types of services, then after seeing this service you have some questions in your mind which are very important to you as you know our service. As you may have noticed after looking at our website, our website is an Embroidery digitizing website offering a variety of embroidery services through which you can create your own vector art service. Custom designing and many services. You and our company have figured out a solution for this, so whatever kind of different questions come in your favor, we do not have to prepare for you and the following are all the questions that come to your mind. Get answers to questions.

How do I register with your website?

Ans: You can see on the top of the website, there will be a option “Register“. Click on it, fill up a form, within few seconds you will be enrolled with our website.

How do I place an order?

Ans: When you are enrolled with “impactdigitizing”, you can sign in with your account. There will be an option “Place an order”. Tap on it fill up order form with the required data and affirm your order.

What type of formats can I send and will have back?

Ans: We provide formats for Embroidery Digitizing (.exp, .cnd, .ofm, .pxf, .dst, .emb, .emb v9, .pes, .pof, etc) and for Vector (.eps, .ai, .cdr, .pdf, .jpg, .png, .dxf, .svg, etc)

We prefer .jpg and .png formats but we also accept (.bmp, .psd, .png, .jpg, .gif, .tif, .ai, .cdr, .eps) formats.

How do you guarantee about your quality?

Ans: Impact Digitizing have proficient digitizers and graphic designers who give remarkable quality. Our main purpose is to satisfy our clients with our perfect services.

How can I contact you? If I need an assistance.

Ans: You can click on “Contact Us” tab on website and you can also chat live with our CSRs (customer service reperesentatives) 24/7 OR you can email us at info@impactdigitizing.com.

Do you keep backup of client's files?

Ans: Surely, we do and you can get your backup files using your account panel at any time.

Would it be advisable for me to email my request ?

Requesting through our site is exceptionally simple and permits us to legitimately allot it to one of our skilled craftsmen rapidly. Here’s the manner by which to put in a request after you are signed into your record. To put in a request click “Put in new Request” on the top. This will take you right to the request structure where we’ll ask you inquiries about your task.

Do I have to submit proficient fine art?

Likewise with all aspects of the digitizing procedure, the better the work of art, the better the last item. All we truly need is a generally clear picture with the shading partitions.

Why Would you be able to work with an unpleasant fine art or an article of clothing to duplicate?

Truly, we acknowledge unpleasant fine art, likewise a piece of clothing is adequate.

How would I transfer my fine art?

This will be done in your request structure.

How would I know whether my work of art is alright?

When you have presented your fine art, your fine art will be altogether checked and prepared by our review staff. You will go to get an email if the fine art isn’t OK.

What is your turnaround time? When will I prepare my record?

In the event that the fine art is great and has passed the review, our ordinary turnaround time is 12-24 hours. Notwithstanding, on the off chance that you might want to have your work of art digitized in 12 hours, we charge an extra US$10.00 per plan.

Which sort of craftsmanship group is satisfactory?

We acknowledge the accompanying document positions: .eps or .ai (liked), jpg, tif, gif, bmp, pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd, pdf (and so forth)

What Embroidery designs do you offer?

We can offer all of your significant configurations a couple of which are. . EMB, DST, PES, EXP, PXF, CND, DSB, OFM, JEF, PEC, VP3, V9 look at the rundown.

How would you guarantee quality?

Our digitized documents are structured by proficient digitizers and are made to meet your precise prerequisites. We have weaving machine here we will run your structure on our machine we are certain you will show signs of improvement than your desires.

How would I realize my digitized record is prepared?

When your plan is digitized, you will get an email warning to login and check your structure. After effective installment, the plan will be accessible for download, Automatically. On the off chance that you don’t get this email, it is a smart thought to call or email us to ensure the status of your request

The document I downloaded is a zip, what would it be advisable for me to do?

At whatever point we have more than one record to send you on a request, you will consistently get a ZIP document record. If you don’t mind download WinZip and introduce it. When it has been introduced it will consequently spring up and carry out its responsibility at whatever point you double tap on a compressed record. On most PCs simply double tap the symbol to remove the documents

Would I be able to utilize the digitized document on any texture?

We explicitly digitize a plan in view of the texture. The texture will direct the sort of underlay, push-and-pull remuneration, and thickness that the digitizer must address in making the plan. In the event that the plan is going on a huge number of textures, alters for the other texture types are finished. Not all textures require alters.

Do you keep reinforcements of customers' records?

Truly, reinforcements are accessible inside your record board.

How would I get in touch with you? In the event that I need assistance.

You can reach us through our contact structure or email us. Likewise, you can get in touch with us through the live talk or Open a Ticket Request.

Consider the possibility that my record won’t transfer.

A typical purpose behind this is the record is excessively huge. records must be under 10mb. You can change over the document to a jpeg and attempt once more. You are welcome to email the record to utilize on the off chance that you don’t know how to do this, and we can endeavor to measure the picture down for you.

Would I be able to stack more than one record?

Truly, when you joining your work of art there are 2 more Choose record alternatives to connect more than one document.

How would I realize you got my request?

You will get an affirmation email after you put in your request. When you put in the request it will show you IN PROCESS in your customer gateway.

Imagine a scenario where there is an issue with my record.

We’re glad to take a shot at it until it’s right, here is the way to demand a correction from us: From your gateway page you’ll discover the “Spot New Edit” button… Click on “Spot New Edit”, you may enter your modification notes in. If you don’t mind be compact, and number every single explicit point in a way like this rundown of guidelines.