What are the accepted methods of payment?

We offer convenient and straightforward payment options for your ease of transaction. Our accepted payment methods include MasterCard, Visa, Discover, American Express, and PayPal. All payment methods are safe and secure.

Does Impact Digitizing offer discounts at bulk orders?

Certainly! We offer discounts for bulk orders. Contact us to find out more.

Is it recommended to submit my order via email?

Ordering through our website is a seamless process that enables us to promptly assign your request to one of our skilled artists. Here's a simple guide on placing an order once you're logged into your account. Click on "Place New Order" at the top, and you'll be directed to the order form where we'll inquire about the details of your project.

What is the process for uploading my artwork?

Artwork can be uploaded directly through your order form.

What file formats are accepted for artwork?

We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd, pdf, and more.

I downloaded a ZIP file; what should I do next?

If you've downloaded a ZIP file, it means that there are multiple files associated with your order. To access these files, we recommend downloading and installing WinZip. Once installed, it will automatically extract the contents when you double-click on the zipped file. Simply double-click the icon to extract the files on most computers.

Is it possible to upload more than one file?

Yes, you can load more than one file. When attaching your artwork, you will find two additional 'Choose file' options to attach multiple files.

If there is an issue with my file, how can it be addressed?

If there is an issue with your file, we are happy to make revisions until it meets your expectations. To request a revision,login to your account, click on “view digitizing/vector orders”, look for your concerned order, once you find it then you will see a tab by the name “Edit”.Click on it, enter your revision notes, upload the relevant stitchout/artwork if any and place it.