Just after placing your order, your credit card will be verified and checked for availability of funds. If funds are not available, your order will be put on hold and you will be notified via email. If the card is verified, the order will be released. Your credit card will not be charged until the stitch count is determined and the file is emailed to you.
Once you’ve created an account, you can apply for credit terms from your virtual account
We guarantee your 100% satisfaction. If you’re not happy with the service or embroidery file on any order, we’ll fix it or credit you your money back, “a few questions asked.” Why the questions? Well, because we want all of our customers to be happy with their orders. One sure way of improving, is knowing what to improve. Our goal is to make it right, period. We strive to make it simple and right at the first time. If we can improve, we want your feedback!